Frequently Asked Questions

Questions about surfing the Great Lakes? Visit our Lake Surfing 101 Page.

Ordering Online

Yes! Choose the in-store pick-up option at check-out, and we'll have your order ready for you at our St. Joseph, Michigan retail store.

Please note that all in-store pick-up orders must be claimed within 90 days of purchase, or your order will be returned to the sales floor.

We ship orders to the Contiguous 48 states of the United States. If you are located outside the U.S., please contact us at to find out if shipping is available and any applicable shipping charges.

For online orders, we accept Visa, MasterCard, AMEX, PayPal, and Third Coast gift cards. We do not accept checks, cash, or credit vouchers. Credit cards that do not participate in the verification process will not be accepted.

If you live in the state of Michigan, you will pay state sales tax (6%). For customers outside Michigan, you won’t pay sales tax.

You'll receive a confirmation email soon after placing your order. Orders will be processed for shipment within 1 to 2 business days of receiving, not including weekends or holidays. If you have not received an order confirmation within one business day of placing your order, please contact us at or 269-932-4575 ext. 1.


We want you to be happy; if you are not completely satisfied for any reason and need to return something, please contact us at

Your original sales receipt must accompany all returns. All refunds will be given in the same currency used for the purchase (i.e., a specific credit card, gift card, etc.). We accept returns for exchange or refund within 30 calendar days after purchase of the product, or store credit within 30-60 days. Items must be in "new, unaltered, and unused condition." The definition of "new, unaltered, and unused condition" is as follows:

• The item(s) show no sign of wear or damage in any way

• The item(s) must have all tags and be in original packaging, if applicable

• Excludes special or custom orders

If an item is received damaged or is incorrectly shipped by us, please contact us immediately at Items that are defective and shipped from us, or items that you did not order but received from us, will qualify for store credit or a refund. The customer is responsible for all return shipping costs unless item was shipped from us as damaged or defective, or incorrectly.

If you have any questions about a return, please contact us at


We take a lot of factors into consideration when recommending a surfboard – your size, your level of experience, and the conditions where you’ll be surfing - to name a few. Feel free to reach out to us at or 269-932-4575 ext. 1, and we’ll be happy to talk boards with you. In the meantime, look around at our surfboard selection for an idea of what’s available, and check out our Lake Surfing 101 page for some tips on choosing a board.   

Yes! If you’re interested in selling a board, email us at
with a few good photos and details – the board’s size, condition, and when and where you bought it. We’ll follow up with you. We carry used boards in the shop as they come in, so availability can vary.

Yes, we are happy to ship surfboards under 8 feet long within the United States. Your shipping charges will be calculated at check-out. If you prefer to avoid shipping charges by picking your board up at our retail store in St. Joseph, Michigan, choose the in-store pick-up option at check-out.

The cost to ship surfboards under 8 feet is a flat rate shipping fee of $185. There is no free shipping on any surfboards.

Shipping is not available for surfboards over 8 feet long -- we offer in-store pick-up only.

Please note that all in-store pick-up orders must be claimed within 90 days of purchase, or your order will be returned to the sales floor.

Other Questions?

Visit the links below for answers to your questions about the following:

• Lake Surfing 101 - learn about how Great Lakes surfing works, forecasting, and more!
• Kids' Beach Day Camps FAQs - details about our popular summer camps for kids.
Third Coast Paddling FAQs - information about Third Coast Paddling hourly kayak and paddleboard rentals.

If you have additional questions or feedback, reach out at